Privacy Policy
Last Updated: October 20, 2025
Welcome to the freezingage store operated by Guizhou Kuamei Biotechnology Co., Ltd. (hereinafter referred to as "we" or "us"). We understand the importance of your personal information and are committed to protecting your privacy and security. This Privacy Policy aims to transparently explain how we collect, use, store, share, and protect your personal information when you visit our website (hereinafter referred to as "the Site") or purchase our products, and to inform you of your rights.
Please read and understand the entire content of this Privacy Policy carefully before using our services. By starting to use our services, you signify your acceptance of our processing of your personal information in accordance with this Privacy Policy.
1. Information We Collect
To provide you with a quality shopping experience and services, we collect the following types of personal information based on the principles of legality, legitimacy, and necessity:
Information You Provide Directly:
Account Information: When you register for an account, we collect your name, email address, password, etc.
Payment Information: (Please note that all payment transactions are processed by secure third-party payment gateways such as Shopify Payments and PayPal. We do not store sensitive payment information like your complete credit card number).
Transaction and Shipping Information: When you place an order, we collect your recipient's name, shipping address, phone number, email address, and information related to your chosen payment method (Please note, we do not store sensitive information like your complete payment card details ourselves; this information is processed directly by secure third-party payment processors).
Communication Information: When you contact our customer service or participate in our surveys or marketing activities, we collect the communication content, your contact details, and any images you may upload.
Information Collected Automatically During Your Use of Our Services:
Device and Technical Information: Such as your IP address, browser type and version, operating system, and device model.
Browsing and Interaction Information: Such as the pages you visit, products you click on, visit times, duration of stay, and information collected through cookies and similar technologies.
2. How We Use Your Information
We use your personal information only for the following explicitly stated purposes:
Contract Performance: To process your orders, complete payments, deliver products to you, and provide customer support.
Account Management: To manage your registered account, provide you with order inquiries, and membership services.
Communication and Marketing: Subject to your consent, to send you marketing information about product updates, promotions, etc.; to send you necessary notifications related to your orders and logistics.
Service Improvement and Personalization: To analyze user behavior to improve our website, products, and services, and to show you more personalized content and recommendations.
Security and Compliance: To detect and prevent fraud, safeguard account and transaction security, and comply with applicable laws and regulations.
3. How We Share and Disclose Your Information
We are committed not to sell your personal information. We only share your information with necessary third parties under the following circumstances:
Service Providers: We share information with third parties who provide services to us as necessary to complete the services, for example:
Logistics and Shipping Partners: Share your recipient information with logistics companies to deliver products to you.
Payment Processors: Share necessary payment information with payment gateways (e.g., PayPal, Stripe) to complete transactions.
Website Analytics Providers: Such as Google Analytics, to help us analyze website traffic and usage.
Legal Compliance: When we have a good faith belief that disclosure is necessary to comply with applicable laws, regulations, legal processes, or governmental requests.
Protection of Rights and Safety: When disclosure is necessary to protect the rights, property, or safety of us, our users, or the public from harm.
4. International Data Transfers
As we are a cross-border e-commerce business, your personal information may need to be transferred from your jurisdiction to our servers located in China or to our service providers in other countries. We commit to implementing appropriate safeguards (such as signing Standard Contractual Clauses) when conducting such international data transfers to ensure that your personal information receives a level of protection consistent with that described in this Privacy Policy.
5. Cookies and Similar Technologies
We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage or refuse cookies through your browser settings. Please note that disabling cookies may affect your use of certain features of our website.
6. Your Rights
In accordance with applicable laws, you may have the following rights regarding your personal information:
Right of Access: You have the right to request access to the personal information we hold about you.
Right to Rectification: You have the right to request correction of inaccurate personal information.
Right to Erasure: Under certain circumstances, you have the right to request the deletion of your personal information.
Right to Restriction of Processing: You have the right to request the restriction of processing of your personal information.
Right to Data Portability: You have the right to receive the personal information you have provided to us in a structured, commonly used, and machine-readable format.
Right to Withdraw Consent: For processing based on your consent, you have the right to withdraw your consent at any time. This will not affect the lawfulness of processing based on consent before its withdrawal.
To exercise any of these rights, please contact us using the details provided at the end of this policy. We will respond within the timeframe required by law after verifying your identity.
7. How We Protect Your Information
We implement various physical, administrative, and technical security measures to protect your personal information from loss, misuse, unauthorized access, disclosure, alteration, or destruction. These measures include data encryption, access controls, and security protocols.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Upon expiry of the retention period, we will securely delete or anonymize your personal information.
9. Children's Privacy
Our website and services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If you are a parent or guardian and believe that we may hold information about a minor, please contact us immediately, and we will promptly delete such information.
10. Updates to This Policy
We may update this Privacy Policy from time to time. When we update it, we will post the new Privacy Policy on this page and update the "Last Updated" date. We encourage you to review this policy periodically to stay informed about how we are protecting your information. If the changes are material, we may notify you by email or by posting a notice on the website's homepage.
11. Contact Us
If you have any questions, comments, or complaints regarding this Privacy Policy or our data protection practices, please contact us using the following details:
Company Name: Guizhou Kuamei Biotechnology Co., Ltd.
Email: charles@freezing-age.com
Mailing Address: No. 26, 2nd Floor, E-commerce Development Center, Jinyang South Road, Guanshanhu District, Guiyang City, Guizhou Province, China
We will endeavor to answer your questions and address your concerns.